How can we help you?

The New Homes Ombudsman Service

Impartially investigating and resolving complaints about New Homes

How the New Homes Ombudsman works

Raising a complaint about a Registered Developer is easy with the NHOS.

1

Lodge a complaint

2

Upload evidence

3

Complaint sent to Registered Developer for response

4

Ombudsman considers evidence and makes further enquiries

5

Ombudsman issues draft decision

6

Ombudsman reviews comments and issues final decision

01
1 Lodge a complaint

Raise a complaint with New Homes Ombudsman.

02
2 Upload evidence

Upload any evidence in support of your complaint.

03
3 Complaint sent to Registered Developer for response

The Registered Developer views your evidence and uploads their response to your complaint.

04
4 Ombudsman considers evidence and makes further enquiries

The Ombudsman reviews the evidence, makes any further enquires and considers their draft decision.

05
5 Ombudsman issues draft decision

The draft decision is issued to the customer and the Registered Developer for review.

06
6 Ombudsman reviews comments and issues final decision

The Ombudsman reviews any final comments and issues a Final Decision.

What to do if NHOS cannot investigate your complaint

If you have a complaint about a developer/housebuilder in relation to your new home, NHOS may not be able to help you.
Read More to find out why, and what you can do.

Unable To Deal
What you can do if NHOS is unable to deal with your complaint.

Read More

News & Views

Annual report of the New Homes Ombudsman Service 2024

Learn More
How to use the online evidence portal

Learn More
Annual report of the New Homes Ombudsman Service 2023

Learn More

Learn More
SEE ALL

© 2022 New Homes Ombudsman Service, All Rights Reserved.

New Homes Ombudsman Service is operated by The Dispute Service Ltd, which is a company registered in England and Wales with number 4851694. Registered Office Address: West Wing, First Floor, The Maylands Building, 200 Maylands Avenue, Hemel Hempstead, HP2 7TG.