How the New Homes Ombudsman works
Raising a complaint about a Registered Developer is easy with the NHOS.
1
Lodge a complaint
Raise a complaint with New Homes Ombudsman.
2
Upload evidence
Upload any evidence in support of your complaint.
3
Complaint sent to Registered Developer for response
The Registered Developer views your evidence and uploads their response to your complaint.
4
Ombudsman considers evidence and makes further enquiries
The Ombudsman reviews the evidence, makes any further enquires and considers their draft decision.
5
Ombudsman issues draft decision
The draft decision is issued to the customer and the Registered Developer for review.
6
Ombudsman reviews comments and issues final decision
The Ombudsman reviews any final comments and issues a Final Decision.
