**This is a new service. When developers have completed their registration, their details will appear here and consumers can start the complaints process. Please check back regularly until your developer’s details appear.**
Make sure that you have raised your complaint first with the developer to give them a chance to put things right. The developer must have a complaints procedure that they should follow and in most cases raising the complaint formally with them should resolve the matter.
To raise a complaint with NHOS you will need to provide us with some information and it would be helpful to get this together before you start the complaint. For example, we will need details of:
Some videos to help you raise a complaint with NHOS
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New Homes Ombudsman Service is operated by The Dispute Service Ltd, which is a company registered in England and Wales with number 4851694. Registered Office Address: West Wing, First Floor, The Maylands Building, 200 Maylands Avenue, Hemel Hempstead, HP2 7TG.